Microsoft Copilot

Microsoft AI-powered Copilot: A New Way to Work

Have you ever wished you had a smart assistant that could help you with your work tasks, such as writing documents, creating presentations, sending emails, or chatting with your colleagues?
If so, you might be interested in Microsoft’s latest innovation: Microsoft 365 Copilot.

Microsoft 365 Copilot is an AI-powered assistant that works alongside you in the Microsoft 365 apps you use every day, such as Word, Excel, PowerPoint, Outlook, Teams, and more. It uses large language models (LLMs) and your data in the Microsoft Graph to turn your words into actions. You can give it natural language prompts and it will generate content, suggestions, feedback, and insights for you.

For example, you can ask Copilot to draft a project proposal based on some data and documents, or to create a beautiful presentation with relevant content from your previous work. You can also ask Copilot to summarize a text, rewrite a paragraph, change the tone of a document, or improve your writing style. You are always in control of what to keep, modify, or discard.

Microsoft 365 Copilot also offers a new experience called Business Chat. Business Chat works across the LLM, the Microsoft 365 apps, and your data to do things you’ve never been able to do before. You can chat with Copilot using natural language and it will help you with various tasks, such as scheduling meetings, sending updates, generating reports, finding information, and more.

Microsoft 365 Copilot is designed to unleash your creativity, unlock your productivity, and uplevel your skills. It can save you time and effort on the busy work and let you focus on the work that matters most to you. It can also help you learn new things and discover new possibilities.

Copilot can make business more efficient in several ways.
Here are some of the benefits of Copilot for different lines of business:

Sales: Copilot can help sellers reduce the time they spend on clerical tasks, such as updating CRM records, creating proposals, sending follow-ups, and scheduling meetings. Copilot can also help sellers generate leads, qualify prospects, close deals, and upsell customers by providing insights and next best actions based on data from Dynamics 365 Sales and Viva Sales⁴.

Services: Copilot can help service agents resolve customer issues faster and more effectively by providing suggestions, feedback, and solutions based on data from Dynamics 365 Customer Service and Viva Topics. Copilot can also help agents create knowledge articles, escalate cases, and collaborate with experts using natural language prompts⁴.

Marketing: Copilot can help marketers create engaging campaigns, content, and events by generating ideas, headlines, copy, and designs based on data from Dynamics 365 Marketing and Viva Connections. Copilot can also help marketers analyze campaign performance, optimize marketing mix, and personalize customer journeys using insights and recommendations⁴.

Operations: Copilot can help operations managers optimize processes, resources, and costs by providing guidance, analysis, and automation based on data from Dynamics 365 Supply Chain Management and Dynamics 365 Finance. Copilot can also help managers monitor risks, compliance, and quality using natural language queries and alerts⁴.

Supply Chain: Copilot can help supply chain professionals improve visibility, agility, and resilience by providing forecasts, scenarios, and actions based on data from Dynamics 365 Commerce and Dynamics 365 Business Central. Copilot can also help professionals manage inventory, orders, deliveries, and returns using natural language commands and feedback⁴.

Copilot can also work across different lines of business to provide holistic solutions for complex business problems.
For example, you can ask Copilot to “create a sales forecast for Q2 based on the latest supply chain data” or “generate a report on customer satisfaction across all channels” and it will do so using data from multiple sources⁵.

(1) Introducing Microsoft Dynamics 365 Copilot, the world’s first copilot …. Accessed 4/10/2023.

(2) Introducing Microsoft Dynamics 365 Copilot – Microsoft Dynamics 365 Blog. Accessed 4/10/2023.

(3) Microsoft Dynamics 365 Copilot: AI for Every Business Size. Accessed 4/10/2023.

(4) Introducing Microsoft 365 Copilot | Microsoft 365 Blog. Accessed 4/10/2023.

(5) Introducing Microsoft 365 Copilot – your copilot for work. Accessed 4/10/2023.

Microsoft 365 Copilot is currently available in preview for select customers and will be rolling out to more users soon. If you want to learn more about Microsoft 365 Copilot and how it can transform your work experience, you can visit ⁴ or ⁵ for more details.


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